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As a mature and reliable organization, PZU Group makes all efforts to ensure that its operations are performed in line with rational and responsible management of capital: financial, human, social, environmental, and intellectual.
Our mission and values
PZU Group is one of the largest financial institutions in Poland and in Central and Eastern Europe. The Group is led by Powszechny Zakład Ubezpieczeń S.A. (PZU) – a company quoted on the Warsaw Stock Exchange. The history of the PZU brand goes back to 1803 when the first Polish insurance company was established.
For over 200 years, the core of PZU Group is insurance activity, which aims to ensure a sense of peace and security for our clients through the offered comprehensive insurance protection in all crucial areas of private, public, and economic life.
As it searches for new directions of development and responds to the needs of its clients, PZU Group is expanding in the field of investments and health. Furthermore, PZU Group’s strategy for the years 2016–2020, which was released on 24 August 2016, was followed by attempts to raise investments in the banking sector. In 2015, PZU Group initiated the process by purchasing 25.19% of shares in the share capital of Alior Bank SA (Alior Bank). The next step saw Alior Bank acquire a part of Bank BPH, including its core operations (without its mortgage loans portfolio and Investment Trust Company).
While monitoring potential objectives fitting PZU Group’s strategy of building a large-scale and profitable bank group, PZU announced in December 2016 that it had signed an agreement with UniCredit for purchase of 20% of the shares of Bank Pekao S.A. (together with the PFR Polish Development Fund – 32.8%). When the transaction is finalized, PZU will become the largest financial group in Central and Eastern Europe as the leader in insurance, banking, and asset management.
As a mature and reliable organization, PZU Group makes all efforts to ensure that its operations are performed in line with rational and responsible management of capital: financial, human, social, environmental, and intellectual.
Corporate Social Responsibility
The Management Board intends to offer products and services that are most suitable to meet the needs, ambitions, and aspiration of the clients. See more
All processes – from insurance product concepts, through customer communication channels, to the activity in the scope of Corporate Social Responsibility, are designed to adapt PZU’s offer to satisfy the demands and preferences of the stakeholders. At the same time, the Group initiates actions to increase consistency of the offer. Thus, PZU Group Strategy 2020 clearly defines and presents the goals in the area of health and investments. See more
It is also planned to implement innovative self-service and sale processes, as well as CRM tools in order to ensure that the ambitious plans defined in Strategy 2020 translate into solid results and PZU Group becomes that most innovative company in Central and Eastern Europe.
Human capital plays an important role in the long-term development of the Group. This is why the Management Board continues to strive to ensure the best possible conditions for the development of the employees and carry their involvement over onto good relations with clients and high quality of provided services.
In accordance with the adopted guidelines, the strategic objectives specified in PZU Group Strategy 2020 will be realized in a client-centric environment. That philosophy continues to be implemented at every stage of the process of creating services and products. The implementations will be accelerated by the development of a digital operating model, which will make it easier to build customer relations and manage customer experience. See more
It is also planned to implement innovative self-service and sale processes, as well as CRM (Customer Relations Management) tools in order to ensure that the ambitious plans defined in Strategy 2020 translate into solid results and PZU Group becomes that most innovative company in Central and Eastern Europe.
How we create value in PZU
